Complaints and grievances
How to raise a complaint about an order, who handles it, and how quickly we respond.
Last updated 3 Nov 2026
The seller
COMMITX TECHNOLOGY (OPC) PRIVATE LIMITED (CIN U62099KA2025OPC204939), 251, 1st Floor, 12 Block, 1st B Main Road, West of Chord Road II Stage, Bangalore North, Bengaluru 560086, Karnataka. Customer care: (call).
Grievance officer
Our grievance officer looks into complaints and questions about your data. Their name, designation and contact details are below once appointed; until then, contact customer care.
How to raise a complaint
Each of these gives your complaint a reference (a ticket number) straight away. You don't need to log in.
- Online, with our complaint form.
- By email to our grievance mailbox (shown above once it is set up; until then, the grievance officer's or customer care's email).
- By phone to customer care, .
How we handle a complaint
We acknowledge every complaint within 48 hours with a ticket number, and resolve it within one month of receiving it. We tell you the outcome by email or WhatsApp if you chose them, or by phone, and you can read our reply online with your reference and phone number.
If you are not satisfied
You can take the complaint further:
- The National Consumer Helpline: call 1915 or 1800-11-4000, or visit consumerhelpline.gov.in.
- e-Jagriti (e-jagriti.gov.in), the consumer commissions' online portal for filing a consumer complaint.
- For a complaint about your personal data, once the duties under the Digital Personal Data Protection Rules start: the Data Protection Board of India.