If a machine stops working
If anyone is unwell or you think it's an emergency, call 108 or 112 now. Don't wait for us. We can't give medical advice.
If the machine has stopped, call us now on (8 am to 8 pm).
Clinical review pending: a clinician is still to review this safety wording.
What happens next
- We call you back within 30 minutes from 8 am to 8 pm. A fault reported after 8 pm is picked up from 8 am.
- If it can't be fixed over the phone, we bring a replacement. We aim to do that within 6 hours, counted from 8 am to 8 pm: a fault reported at 5:30 pm is aimed for 11:30 am the next day.
- There is no overnight replacement, so ask your doctor now what to do if the machine stops.
Our care hours
8 am to 8 pm, every day. If anyone is unwell, call 108 or 112.
We rent and set up equipment; we don't give medical advice. Settings such as oxygen flow or pressure come only from the doctor.