Help and common questions
Answers to the questions families ask us most. For anything else, call us.
Still have a question?
Call us, or ask for a call back. We're happy to talk it through.
Answers to the questions families ask us most. For anything else, call us.
Call us, or ask for a call back. We're happy to talk it through.
After we collect the equipment, our technician checks it. We refund the deposit within 3 days of that check, to the card, UPI or bank account you paid from.
If anything is damaged or missing, we deduct only the amounts in our damage schedule and show you each one.
For orders placed before 2 pm, when the equipment is in stock at our hub, we can deliver the same day in the window you choose; otherwise from the next day. Check your PIN code on any item page to see the earliest date for your area.
A biomedical technician delivers it, sets it up, checks that it works and shows you how to use it safely. Ask them anything while they are with you.
Yes. Every unit is cleaned, sanitised and checked after each rental, before it goes to the next home.
Log in and open My rentals. You can extend the rental, or book a pickup when you no longer need the equipment. You can also call us.
Call us. We help on the phone first, and replace the unit if it is faulty.
If the person's condition gets worse, call 108 or their doctor first.
No. Rent is paid per month in advance and the month you are in is not refunded. Your deposit is refunded as usual after pickup.
We give a GST invoice for every payment. Whether your insurer pays depends on your policy; please ask them.