Cancellation and refunds
How to cancel a rental, what we refund and when, and what we owe you if we miss your delivery slot.
Last updated 3 Nov 2026
Before the equipment leaves our hub
Cancel free of charge from My rentals (Cancel booking), or by calling us. We refund everything you paid: rent, delivery, GST and the deposit, within 3 days.
After it has left our hub
It can no longer be cancelled online. Call us: we explain the options before anything is charged. Once it is delivered, you can book a pickup from My rentals.
If we miss your delivery slot
We refund the delivery fee. If we can't deliver at all, we refund the whole payment.
If we can't fulfil a paid order
Sometimes a unit or slot is taken just before a payment arrives. We call you to arrange another delivery, or refund the whole payment, as you prefer.
Deposit refunds
The deposit is refunded within 3 days of the return inspection, less only documented damage (see the rental terms).
How refunds are paid
To the way you paid, through Razorpay. Banks usually take a few working days to show it in your account after we issue it. If a refund can't go back that way (for example, the payment is too old), we ask for a UPI ID or a bank account in My rentals and transfer it.